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10/7 L.A. Times Tech Blog

Tuesday, October 6, 2009

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Facebook digs through user data and graphs U.S. happiness
October 6, 2009 at 6:50 pm

Facebook-graph-300 Facebook released a graphical breakdown showing the collective happiness of the site's millions of active U.S. users.

The company combed its database of short user-updates and looked for words indicating a theme of happiness or sadness correlating to the day it was posted. The breakdown was released Monday.

What we learned from from the analysis of our nation's Web chatter: Holidays make people happy, celebrity deaths make people sad.

As Facebook notes, Thanksgiving and Christmas are some of the happiest days, while the deaths of Heath Ledger and Michael Jackson were among the lowest.

Indeed, the findings are completely obvious, but could become more interesting with years of data collection -- especially when aligned with economic indicators.

But, hey, do we really want Facebook to keep peering into updates meant just for friends and family? The research serves as a good reminder about cybersecurity -- after all, it is National Cybersecurity Month.

If you put something on Facebook, no matter how tight your privacy settings are, Facebook Inc. can still hang onto it, analyze it, remix it and repackage it.

Despite its silly name, the Gross National Happiness indicator is creepy. We're in there.

Mint, a personal finance website similar to (and now owned by) Quicken, also does this sort of data analysis. The company combs through millions of bank and credit card accounts that its users inputted for the purpose of personal finance tracking -- key word being "personal" -- in order to determine "America's most frugal cities" or "global wealth distribution."

We're going to send a link to this post on our Facebook pages along with the words "mad" and "unhappy." Maybe Facebook will notice the graph dip the next time it digs through my profile.

-- Mark Milian

Follow my commentary on technology and social media on Twitter @mmilian.

Image courtesy of Facebook


Google's Gmail hit in phishing scheme
October 6, 2009 at 6:14 pm

Google Inc. said today that its Gmail e-mail service has been attacked in an industrywide phishing scheme in which hackers obtained user names and passwords to gather personal information such as credit card and bank account numbers.

"This was not a Gmail security breach," said Google spokesman Andrew Kovacs. "As soon as we became aware of the issue, we reset the passwords on the small number of affected accounts."

He did not say how many e-mail accounts were compromised. He advised customers to enter their e-mail credentials only to web addresses starting with https://www.google.com/accounts and to examine carefully certificate warnings.

In all, about 30,000 people using Hotmail, Yahoo, AOL, Gmail and other e-mail service providers have been victims of recent phishing schemes, according to BBC News.

-- Melissa Rohlin


Google teams with Verizon and promises a family of Android mobile devices
October 6, 2009 at 6:01 pm

Google-verizon
Google CEO Eric Schmidt, left, and Verizon CEO Lowell McAdam. Credit: Verizon
In the face of the iPhone's popularity, Verizon Wireless and Google Inc. said they are forming a partnership to create new smart phones using Google's Android operating system and the Internet firm's applications.

Verizon said it expects to unveil two new Google phones this month, but said those initial entries would be just the first part of a "multiyear roadmap."

The partnership of the two technology heavyweights -- the nation's largest wireless network and the online search leader -- comes as the fight for dominance in the mobile smart phone market grows increasingly contentious.

A spat between Google and technology rival Apple Inc. has escalated in recent weeks over Apple's refusal to allow customers to use Google Voice, the company's telephone application, on the popular iPhone. Google told the Federal Communications Commission that Apple rejected the app for competitive reasons, but Apple denied that, saying it is still studying Google's application.

AT&T, the sole wireless carrier for the iPhone, added fuel to the fire last month when it complained to the FCC that Google Voice blocked calls to certain areas, raising the possibility that Google could be in violation of FCC rules.

Verizon Wireless Chief Executive Lowell McAdam told analysts today that the company would support Google Voice. "You either have an open device or not, and this will be open," he said, adding that Google Voice would be available when Verizon's first Google devices come out.

Google Chief Executive Eric Schmidt gave plaudits to Verizon for its willingness to adopt Android, which, unlike Apple's system, is an open development platform over which Verizon would have less control. That decision, Schmidt said, was "enormously surprising given the history and the old-line nature of telcos.

"At Verizon, somehow the leadership has decided to embrace a different philosophy which works very well with the Internet," he said.

-- David Sarno


European import 7digital takes on iTunes in the U.S.
October 6, 2009 at 1:10 am

music, MP3, iTunes, 7digital, Spotify, LastFM 7digital, an online music retailer formed five years ago in Europe, launched its U.S. outlet today -- the latest MP3 store to challenge Apple's iTunes juggernaut. The most obvious difference between the two stores, at least from a consumer's perspective, is 7digital's prices: single tracks for 77 cents, albums for $7.77. That's more than 20% less than Apple typically charges. The songs also are MP3s, unlike Apple's more idiosyncratic AAC format, and are encoded at 320 Kbps -- a higher rate than used by other MP3 stores, presumably delivering better sound quality. (I say "presumably" because the bit rate isn't the only factor influencing how a compressed music file sounds.)

But higher bit rates and lower prices haven't helped other stores break Apple's stranglehold over the market, and they're not likely to be the key to 7digital's success, either. Instead, the company is counting on partnerships with the likes of LastFM and Spotify, Songbird and WinAmp. Its store is also available as an application for certain BlackBerry smartphones, as well as supporting downloadable freebies for non-music brands (e.g., a promotion that Nestle has been doing in England that enables consumers to download one track for every bar of Kit Kat they buy). CEO Ben Drury says 7digital makes it easy for online music companies and software developers to integrate 7digital's store, giving users a click-to-buy option that doesn't shuttle them off to a different website. That's in sharp contrast ...

... to the click-to-buy services offered by Apple or Amazon.com.

Being the e-commerce partner of choice for other digital music companies is a way for 7digital to build an audience without spending heavily on a marketing campaign. "By piggybacking on their reach, we can grab some meaningful market share," Drury said. Of course, the risk in partnering with a streaming service is that users won't be interested in opening their wallets -- they'll slake their thirst for music by listening to free streams. But Drury says the company's experience with Spotify and LastFM in Europe shows that even users of free music-on-demand services will still buy a fair amount of music.

"The price per unit is definitely plummeting," he added. "People will definitely spend less money on a track-by-track basis.... But the volume of consumption will go up."

Seventy-seven cents is an aggressive price, one that wouldn't have covered the labels' royalties in the early days of downloadable music sales. The labels have lowered their wholesale rates somewhat since then, and Drury predicts that there are many more changes to come in the pricing structures of both the labels and the music publishers. Neither of those groups has struck the right balance yet between the royalties for downloadable tracks and the ones for streams, Drury said. Nor are the labels as interested as they used to be in charging a premium for new releases. Instead, he said, they've put more energy into boosting sales at the lower end of the price range, with some offering steep discounts on albums and other bundles of tracks. 

7digital is privately held, with the largest share held by HMV Group, Britain's top music retailer. Selling downloadable tracks throughout Western Europe and Scandanavia, it became the first online music store in Europe to offer DRM-free tracks from all four major record labels.

-- Jon Healey

Healey writes editorials for The Times' Opinion Manufacturing Division.

 

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